In our store, we are committed to your complete satisfaction! Therefore, we have set these policies to ensure a comfortable and clear shopping experience: Return Policy A return can be requested within 24 hours of receiving the order, only in case of a clear defect or a significant difference from the requested product. The product must be unused and in its original condition. The refund will be issued to the same payment method within 5-7 business days. Exchange Policy The product can be exchanged within 24 hours of receipt in the following cases: Damage to the flowers. A clear difference in the product from the order. We bear the delivery costs if the mistake is on our part. Order Cancellation Policy Orders can be canceled within only one hour of confirmation without any fees. If the order has been prepared or shipped, it cannot be canceled and will be handled through the exchange and return policy. Special orders (such as customized flower arrangements) cannot be canceled after they start being prepared. Note regarding Tabby payment: If payment was made via Tabby and the order is canceled, a 9% processing fee will be deducted from the paid amount. Processing Fees Are deducted directly before refunding the customer. Additional notes: A clarifying picture of the product must be sent within half an hour of receipt to confirm the return or exchange. Customer service is always available via WhatsApp to assist you gladly.